SMS Privacy Policy
Journey to Wellness
Effective Date: November 11, 2026
Journey to Wellness is committed to protecting your privacy and maintaining the confidentiality of your personal information. This SMS Privacy Policy explains how we collect, use, and protect information associated with our text messaging services.
Information We Collect
When you voluntarily opt in to receive text messages from Journey to Wellness, we may collect the following information:
Name and mobile telephone number
Contact and communication preferences
SMS opt-in consent and consent records
Appointment and scheduling information
Messages and communication history
Other information voluntarily provided through communications with our office
How We Use Your Information
Journey to Wellness uses information collected through our SMS messaging program to provide communications related to our healthcare services.
These communications may include:
Appointment reminders and confirmations
Appointment scheduling and rescheduling
Administrative and office-related notifications
Responses to inquiries about our services
Follow-up communications related to appointments or requested services
Other routine, non-emergency communications related to our practice
Information collected through our SMS program is used for legitimate healthcare, administrative, and communication purposes.
SMS Consent and Information Sharing
Journey to Wellness respects your privacy and does not sell, rent, or share your mobile phone number or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.
Mobile information and text messaging consent information will not be shared, sold, or purchased for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Journey to Wellness may use authorized service providers, including IntakeQ Engage, to facilitate communications on our behalf, subject to applicable privacy and security requirements. Such providers are not authorized to use your SMS consent information for their independent marketing purposes.
Protection of Personal and Health Information
Journey to Wellness follows applicable privacy and healthcare regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
We use reasonable administrative, technical, and physical safeguards to protect personal information and protected health information from unauthorized access, use, or disclosure.
Text messaging may not provide the same level of security as our secure patient portal. Patients are encouraged to use approved secure communication methods when discussing sensitive medical or mental health information.
Your Communication Choices
Participation in our SMS messaging program is voluntary.
You may opt out of receiving text messages at any time by replying STOP to any message from Journey to Wellness.
For assistance, reply HELP or contact our office directly.
Choosing not to receive SMS messages will not affect your ability to receive healthcare services.
Data Retention
Journey to Wellness retains SMS consent records and communication information as necessary to support our operations, comply with applicable legal requirements, and maintain appropriate documentation.
We take reasonable measures to safeguard this information throughout its retention period.
Changes to This Policy
Journey to Wellness may update this SMS Privacy Policy periodically to reflect changes in our services, technology, or applicable regulations.
Any updates will be posted on our website with a revised effective date.
Contact Information
For questions about this SMS Privacy Policy or our communication practices, please contact:
Journey to Wellness
1120 College Drive, Suite 100
Bismarck, ND 58501
Phone: 701-760-8606